Uživatelská příručka k kombinovanému kabelovému modemu a routeru ARRIS SURFboard G34

1. Úvod a konecview

The ARRIS SURFboard G34 Wi-Fi Cable Modem is a high-performance, two-in-one device designed to provide ultra-fast internet speeds and reliable Wi-Fi connectivity throughout your home. This device combines a DOCSIS 3.1 cable modem with a Wi-Fi 6 (AX3000) router, offering advanced features for gaming, streaming, smart devices, and more. By owning your modem, you can eliminate monthly rental fees from your internet service provider.

Figure 1: ARRIS SURFboard G34 Cable Modem Router Combo.

Klíčové vlastnosti:

• DOCSIS 3.1 Technology: Provides 10x faster speeds than DOCSIS 3.0, enhanced security, and reduced lag for gaming.
• Wi-Fi 6 (AX3000): Delivers speeds up to 3 Gbps (3,000 Mbps) for seamless streaming and downloading.
• Multi-Gig Wired and Wireless Networking: Features four 1-Gigabit Ethernet ports, including a 2.5 Gigabit Ethernet port for ultra-fast wired connections.
• ISP Compatibility: Approved for major U.S. cable internet providers including Cox (Gigablast), Spectrum (Internet Gig), Xfinity (Gigabit/Gigabit x2), and others. Supports speed plans up to 1 Gbps.
• Aplikace SURFboard Central: Simplifies setup, Wi-Fi network customization, device monitoring, and parental controls.

Figure 2: List of compatible internet service providers for the ARRIS SURFboard G34.

Obrázek 3: Přesview of key features and compatibility for the G34 modem.

2. Nastavení

Setting up your ARRIS SURFboard G34 is a straightforward process designed for ease of use. Follow these steps to get your modem router combo up and running:

1. Připojení koaxiálního kabelu: Connect the coaxial cable from your wall outlet to the "Cable" port on the back of the SURFboard G34. Ensure the connection is finger-tight.
2. Připojte napájení: Plug the power supply into the "Power" port on the modem and then into a standard electrical outlet. The modem will begin its startup sequence.
3. Připojení ethernetového kabelu (volitelné): For a wired connection to a PC or Wi-Fi router, connect an Ethernet cable from one of the LAN ports on the SURFboard G34 to your device. For optimal performance, use the 2.5 Gigabit Ethernet port for high-speed devices.
4. Aktivujte si modem: Download the ARRIS SURFboard Central App on your smartphone or tablet. Follow the step-by-step instructions within the app to activate your modem, set up your Wi-Fi network, and customize settings. Most service providers allow self-activation through their website or app, eliminating the need to call customer support.

Figure 4: Visual guide to the three easy steps for setting up the ARRIS G34.

Once activated, the app provides real-time monitoring of devices on your network, enhanced parental controls (like setting time limits and pausing internet access), and much more.

3. Obsluha zařízení

The ARRIS SURFboard G34 operates as a combined modem and Wi-Fi router, providing internet access to all your connected devices. The device features dual-concurrent AX3000 Wi-Fi, supporting both 2.4 GHz and 5 GHz frequency bands for optimal performance across various devices.

LED indikátory:

The front panel of the G34 features LED indicators that provide status information:

• LED napájení: Označuje stav napájení zařízení.
• Online LED: Shows the modem's connection status to the internet. A solid blue light typically indicates a successful connection.
• Wi-Fi LED: Zobrazuje stav bezdrátové sítě.
• LED diody LAN: Indikuje aktivitu na ethernetových portech.

For detailed information on LED behavior and their meanings, refer to the full user manual available on the ARRIS support webmísto.

Správa sítě:

Manage your network settings, including Wi-Fi names (SSIDs), passwords, and security protocols, through the SURFboard Central App. This app also allows you to:

• View connected devices and their network activity.
• Set up guest Wi-Fi networks.
• Implement parental controls to manage internet access for specific devices or users.
• Prioritize network traffic for gaming or streaming (QoS).

4. Údržba

Pro zajištění optimálního výkonu a dlouhé životnosti vašeho surfového prkna ARRIS SURFboard G34 zvažte následující tipy na údržbu:

• Umístění: Place the modem in an open, central location to maximize Wi-Fi coverage and ensure proper ventilation. Avoid enclosed spaces or areas with poor airflow.
• Čištění: Pravidelně čistěte vnější povrch zařízení měkkým, suchým hadříkem. Nepoužívejte tekuté čisticí prostředky ani aerosoly.
• Aktualizace firmwaru: Your internet service provider typically manages firmware updates for the modem. Ensure your device is connected and powered on to receive these updates, which can improve performance and security.
• Restartování: If you experience slow speeds or connectivity issues, a simple restart of the modem (unplugging it for 30 seconds and plugging it back in) can often resolve the problem.

5. Řešení problémů

If you encounter issues with your ARRIS SURFboard G34, refer to the following common troubleshooting steps:

• Žádné internetové připojení:
  • Zkontrolujte všechna kabelová připojení (koaxiální, ethernetové, napájecí), zda jsou bezpečně připojena.
  • Restart the modem by unplugging it from the power outlet for 30 seconds, then plugging it back in.
  • Verify the Online LED on the modem is solid blue. If it's blinking or off, there might be an issue with your internet service.
  • Contact your Internet Service Provider (ISP) to check for outages in your area or to re-provision your modem if necessary.
• Pomalé rychlosti internetu:
  • Ujistěte se, že jsou vaše zařízení připojena ke správnému pásmu Wi-Fi (5 GHz pro vyšší rychlosti, 2.4 GHz pro širší pokrytí).
  • Reduce the number of active devices or bandwidth-intensive activities on your network.
  • Check for potential Wi-Fi interference from other electronic devices.
  • Access the modem's diagnostic page (usually via a web browser, consult your ISP or ARRIS documentation for the specific address) to check signal levels. Poor line signal quality can significantly impact performance.
• Problémy s připojením Wi-Fi:
  • Ensure your device is within the Wi-Fi range of the modem.
  • Ověřte, zda je vaše heslo k Wi-Fi správné.
  • Try restarting the modem and the affected device.
  • If experiencing frequent disconnections, consider changing your Wi-Fi channel in the SURFboard Central App to avoid interference.

6. Specifikace

7. Záruka a podpora

The ARRIS SURFboard G34 comes with a 2letá omezená záruka provided by ARRIS. For any product-related inquiries or technical assistance, you can reach ARRIS customer support via Live Chat or Phone Support, available 8am - 1am EST.

For additional resources, including the full user manual and FAQs, please visit the official ARRIS SURFboard webwebu nebo se podívejte do dokumentace přiložené k obalu produktu.

Navštivte obchod ARRIS na Amazonu