AKISENS Manuals & User Guides

AKISENS is a Canadian technology company dedicated to risk management solutions for residential and commercial real estate. Headquartered in Terrebonne, Quebec, the company designs and manufactures Internet of Things (IoT) devices focused on protecting buildings from water damage, humidity issues, and temperature extremes. Their flagship offerings include the AkiCentral platform, which integrates with various sensors to provide real-time monitoring and alerts for building managers, condominium syndicates, and property owners.

The AKISENS product ecosystem includes water leak detectors, freezer and temperature sensors, and automated shut-off valves. By detecting potential hazards early, these systems help users avoid costly repairs and insurance claims. The company emphasizes robust support and seamless integration, often involving technician-assisted setup to ensure optimal coverage of risk areas within a property.

• How do I contact AKISENS customer support?

  You can reach AKISENS support by calling 1-844-333-7018 or emailing iot@akisens.com. Support hours are typically 9:00am - 5:00pm EST, Monday to Friday.

• What should I do if my AKISENS sensor fails?

  If a sensor failure occurs, verify the sensor is in the correct location, check for physical damage, ensure it is within range of the controller, or replace the battery if the controller does not respond.

• How do I update my information on the AkiCentral platform?

  To change or add information to your profile, contact customer service at iot@akisens.com or call 1-844-333-7018 with your name, phone number, and unit address.

• What is the warranty period for AKISENS products?

  Many AKISENS products come with a three-year warranty against defects in materials and workmanship. Normal wear and tear or batteries are typically not covered.