1. Úvod
This manual provides essential information for the safe and efficient operation, installation, and maintenance of your DELLA Serena 12000 BTU Mini Split AC & Heat Pump system. This unit is designed to provide both cooling and heating for spaces up to 550 sq.ft, featuring a 22 SEER2 rating for energy efficiency, inverter technology, and smart control options including Wi-Fi and voice control compatibility. Please read this manual thoroughly before installation and use, and retain it for future reference.

Image 1: DELLA Serena 12000 BTU Mini Split AC and Heat Pump system.
2. Bezpečnostní informace
Důležité bezpečnostní pokyny:
- Vyžaduje profesionální instalaci: This system mandates professional installation. It is not a DIY mini split AC. Improper installation can lead to electric shock, fire, serious injury, or death.
- Elektrická bezpečnost: Ensure the power supply matches the unit's requirements (115V). All electrical work must be performed by a qualified electrician in accordance with local and national electrical codes.
- Manipulace s chladivem: The unit is pre-loaded with R32 refrigerant. Handling of refrigerants requires specialized training and equipment. Any alteration of line-set length requires adjusting freon levels, which must be done by a certified technician.
- Větrání: Ensure adequate ventilation around the outdoor unit to prevent overheating.
- Děti a domácí mazlíčci: Během provozu a údržby držte děti a domácí zvířata v dostatečné vzdálenosti od jednotky.
- Čištění: Před čištěním nebo prováděním jakékoli údržby odpojte napájení.
3. Obsah balení
Verify that all components listed below are included in your package. If any items are missing or damaged, contact customer support immediately.
- 1 x Mini-Split Indoor Unit
- 1 x Mini-Split Outdoor Unit
- 1 x Dálkové ovládání
- 1 x 16.4ft Installation Kit (Standard size 1/4" & 3/8" outer dimension copper pipes)
- Drain Pipe (Length: 78.7")
- Montážní deska
- Nástěnná čepice
- Plastový obal
- 2 x AAA baterie (pro dálkové ovládání)
- Plastelínový tmel
- Napájecí kabely
- Komunikační kabel
- Šablona závorky
- Uživatelská příručka

Image 2: Included components of the DELLA Mini Split AC system.
4. Nastavení a instalace
Professional Installation is Mandatory: The DELLA Serena Mini Split AC & Heat Pump system requires professional installation. Attempting to install the unit yourself may void the warranty and lead to safety hazards. Contact a certified HVAC technician for proper installation.
Klíčové aspekty instalace:
- Line-set Vacuuming: Line-set vacuuming is required during installation to remove moisture and non-condensable gases from the refrigerant lines.
- Hladiny chladiva: The unit is pre-charged with R32 refrigerant for up to 25 ft of line-set. Any alteration of line-set length beyond this requires adjusting freon levels by a qualified technician.
- Elektrické připojení: Ensure the electrical supply is 115V and the maximum fuse size is 25A.
- odvodnění: Proper routing and sloping of the drain pipe (78.7" length provided) are crucial for efficient condensate removal.
5. Návod k obsluze
Your DELLA Serena Mini Split offers multiple ways to control your comfort.
5.1 Obsluha dálkového ovladače
The included remote control provides direct access to all functions. Insert the two AAA batteries before first use.

Obrázek 3: Funkce dálkového ovládání.
- Zapnuto/Vypnuto: Zapíná nebo vypíná jednotku.
- režim: Cycles through operating modes: Auto, Cool, Heat, Dry (Dehumidify), Fan Only.
- Temp Up/Down: Upravuje požadovanou teplotu.
- Rychlost ventilátoru: Selects fan speed (Quiet, Low, Mid, High, Turbo).
- Houpačka: Controls horizontal and vertical louver movement for 4D airflow.
- Režim ECO: Optimizes energy saving.
- Režim spánku: Adjusts temperature for comfortable sleep and quiet operation (as low as 23 dBa).
- Časovač: Sets a 24-hour timer for automatic on/off.
- PureClean: Aktivuje funkci samočištění vnitřní jednotky.
- I Feel Mode (Vicinity Sensor): Dálkové ovládání snímá teplotu v okolí a upravuje provoz jednotky pro lokální pohodlí.
5.2 Smart Control (Wi-Fi & Voice Control)
Control your unit from anywhere using the DELLA app or integrate with Alexa/Google Home for voice commands.

Image 4: DELLA app interface for smart control.
- DELLA App: Download the DELLA app from your smartphone's app store. Follow the in-app instructions to connect your unit to your home Wi-Fi network. The app allows for remote control, scheduling, and monitoring.
- Geo-location Function: The exclusive geo-location feature in the DELLA app can adjust the temperature based on your location, saving energy when you're away and ensuring comfort upon your arrival.
- Hlasové ovládání: Once connected to the DELLA app, you can link your unit to Amazon Alexa or Google Home for convenient voice-activated control.

Image 5: Smart Geo Location feature in action.
6. Údržba
Regular maintenance ensures optimal performance and longevity of your DELLA Mini Split system.
- Čištění filtru: The reusable filters in the indoor unit should be cleaned seasonally, or more frequently depending on usage and air quality. Disconnect power before accessing and cleaning filters.
- Technologie PureClean: The unit features PureClean tech, which helps prevent dust buildup and defrosts the indoor unit, contributing to cleaner air.
- Venkovní jednotka: Keep the area around the outdoor unit clear of debris, leaves, and snow to ensure proper airflow. The bottom heating element in the outdoor unit prevents ice buildup during winter operation.
- Odborná prohlídka: It is recommended to have a qualified technician perform an annual check-up and cleaning of the entire system.
7. Řešení problémů
If you encounter issues with your unit, refer to the following common troubleshooting steps. For complex problems, contact customer support.
| Problém | Možná příčina | Řešení |
|---|---|---|
| Jednotka se nezapne | Žádné napájení; Vybité baterie v dálkovém ovladači; Vypnutý jistič. | Zkontrolujte připojení napájení; Vyměňte baterie v dálkovém ovladači; Resetujte jistič. |
| Nedostatečné chlazení/topení | Dirty air filters; Temperature setting incorrect; Obstruction to airflow; Refrigerant leak. | Clean air filters; Adjust temperature; Remove obstructions; Contact technician for refrigerant check. |
| Neobvyklé zvuky | Loose parts; Fan obstruction; Normal expansion/contraction sounds. | Check for loose parts; Remove obstruction; Normal sounds are not a fault. |
| Únik vody z vnitřní jednotky | Clogged drain pipe; Improper installation angle. | Clear drain pipe; Contact technician to check installation. |
8. Specifikace
Detailed technical specifications for the DELLA Serena 12000 BTU Mini Split AC & Heat Pump.
| Funkce | Specifikace |
|---|---|
| Číslo modelu | 12K1VR-22S-M-I+O |
| Chladicí kapacita | 12,000 XNUMX BTU/h |
| Topný výkon | 12,300 XNUMX BTU/h |
| Hodnocení SEER2 | 22 SEER2 |
| Napájení | 115V-60Hz |
| Maximální vstupní výkon | 1100 W |
| Wattage | 970 wattů |
| Max. Velikost pojistky | 25A |
| Typ chladiva | R32 |
| Oblast pokrytí | Až 550 čtverečních stop |
| Rozměry vnitřní jednotky (D x Š x V) | 32.56 x 7.87 x 11.77 palce |
| Rozměry venkovní jednotky (D x Š x V) | 27.76 x 10.98 x 20.87 palce |
| Hmotnost položky | 18.3 pounds (likely indoor unit, total system weight will be higher) |
| Speciální funkce | Dehumidifier, Remote Control, WiFi Enabled, Voice Control |

Image 6: DELLA Serena Mini Split AC system.
9. Záruka a podpora
DELLA is committed to providing quality products and customer satisfaction.
9.1 Informace o záruce
Your DELLA Serena Mini Split AC & Heat Pump comes with a Doživotní záruka. This warranty covers manufacturing defects and ensures peace of mind regarding your investment. Please refer to the warranty card included with your product for full terms and conditions.

Image 7: Lifetime Coverage and Support.
9.2 Zákaznická podpora
For any questions, technical assistance, or warranty claims, DELLA offers comprehensive customer support:
- Živý chat: 24/7 live chat support is available for immediate assistance.
- Telefonická podpora: Contact our technicians during business hours (6 AM - 4 PM PST).
- Vrácení: Produkt je způsobilý k snadnému vrácení do 30 dnů.
Please visit the official DELLA website or refer to the contact information provided in your product packaging for specific contact details.