1. Plan Overview
This document provides essential information regarding your ASURION 3 Year Portable Electronic Accident Protection Plan. This plan is designed to offer extended coverage for your eligible portable electronic devices, supplementing or extending manufacturer warranties.
The plan aims to provide peace of mind by covering common incidents and malfunctions that may occur with your device.
2. Understanding Your Coverage
Your ASURION protection plan offers comprehensive coverage for various incidents. It is important to understand what is included and excluded.
This image illustrates the types of incidents covered and not covered by the Asurion protection plan. Covered incidents include drops, spills, cracked screens, 24/7 tech support, and power surges from day one. After the manufacturer's warranty expires, mechanical/electrical malfunctions and failures due to normal wear and tear are covered. Exclusions include loss, theft, intentional damage, scratches, dents, and dings that do not affect functionality, and malfunctions already covered by the manufacturer's warranty.
2.1 Na co se vztahuje
- Immediate Protection (from Day 1):
- Drops, spills, and cracked screens.
- Ochrana proti přepětí.
- Coverage After Manufacturer's Warranty Ends:
- Mechanical/electrical malfunctions.
- Failures due to normal wear and tear.
- Další výhody:
- No additional cost for repairs, replacements, or reimbursements. Shipping is included.
2.2 Na co se nevztahuje
- Loss, theft, and intentional damage.
- Scratches, dents, and dings to products that still function as intended.
- Malfunctions covered by the manufacturer's warranty (during its active period).
- Pre-existing conditions are not covered.
- Products for business or commercial use are excluded.
3. How the Plan Works
The ASURION protection plan integrates with your product's lifecycle, providing coverage at different stages.
This image displays a timeline showing how the Asurion protection plan works. From the date of purchase, drops, spills, and cracked screens are covered. Malfunctions covered by the manufacturer's warranty are handled by the manufacturer during its term. After the manufacturer's warranty expires (typically after 1 year), Asurion covers tech malfunctions for the remainder of the 3-year plan duration.
3.1 Plan Activation and Duration
Your plan must be purchased with your product or within 30 days of the product purchase. Coverage for accidental damage (drops, spills, cracked screens) and power surges begins on the date of product purchase. Coverage for mechanical/electrical malfunctions begins after the manufacturer's warranty for your product expires and continues for the remainder of the 3-year plan term.
3.2 Claim Process
Na file a claim, follow these steps:
- Návštěva Asurion.com/amazon.
- Postupujte podle pokynů k file your claim. The process is designed to be completed in minutes.
- Asurion will repair, replace, or reimburse you up to the purchase price of your product (excluding tax).
For malfunctions covered by the manufacturer's warranty, Asurion will connect you to the manufacturer for service.
4. Plan Details and Eligibility
This section outlines specific conditions and requirements for your protection plan.
4.1 Eligibility Requirements
- The plan must be purchased with your product or within 30 days of the product's purchase date.
- The plan covers portable electronic devices within the specified price range ($30 - $39.99 for this specific plan tier).
- Pre-existing conditions on the covered product are not eligible for coverage.
- Products intended for business or commercial use are excluded from this protection plan.
4.2 Smluvní podmínky
Your complete Terms & Conditions document will be delivered via email within 24 hours of purchase. Please check your spam or junk folder if you do not receive it. If you require a resend, contact AmazonFeedback@asurion.com and include your Asurion plan order number.
Additional information about this protection plan is available within the "Product guides and documents" section on the Amazon product page. Look for the "User Guide" link for more details.
5. Podpora a zdroje
Asurion provides various support options to assist you with your protection plan and covered devices.
This image highlights that Asurion Tech Support can answer various technical questions, such as issues with headphone audio, backing up content to iCloud, or connecting a wireless mouse. This indicates a broader tech support service beyond just claims.
5.1 Technická podpora
Beyond covering physical damage and malfunctions, your plan includes access to 24/7 tech support. This service can assist with various technical questions related to your covered device, such as:
- Troubleshooting audio issues.
- Assistance with data backup procedures.
- Help with connecting peripherals.
- Software compatibility questions.
Pro technickou pomoc navštivte Asurion.com or refer to the contact information provided in your plan's Terms & Conditions.
5.2 Kontaktní informace
Pro obecné dotazy nebo file reklamace, návštěva Asurion.com/amazon.
For issues regarding the delivery of your Terms & Conditions, email AmazonFeedback@asurion.com.