symcode POS Thermal Receipt Printer User Manual

1. Úvod

This manual provides detailed instructions for the setup, operation, maintenance, and troubleshooting of your symcode POS Thermal Receipt Printer. This printer is designed for point-of-sale applications, offering fast and reliable thermal printing with an auto-cutter feature and multiple connectivity options.

Figure 1.1: symcode POS Thermal Receipt Printer in operation, showing a sample receipt with the number 0123456789012 and ">>>Completed<<<" printed.

2. Nastavení

2.1 Obsah balení

Before proceeding with the setup, please verify that all items listed below are present in the package:

• Tiskárna s tepelným příjmem
• Napájecí adaptér
• Napájecí kabel
• USB kabel
• Sample thermal paper roll
• Instalační CD
• Návod k použití (tato příručka)

Figure 2.1: Included components: Printer, Manual, CD, Printing paper, USB cable, and Power cables.

2.2 Připojení tiskárny

The symcode POS Thermal Receipt Printer offers multiple connectivity options:

• USB: Připojte tiskárnu přímo k počítači pomocí dodaného kabelu USB.
• Sériové (RS232): Connect via a serial cable for direct communication with compatible systems.
• Ethernet/LAN: Connect the printer to your network using an Ethernet cable to allow multiple computers to share the printer.
• Port pro zásuvku na peníze: Connect a compatible cash drawer to the dedicated port for automatic opening upon receipt printing.

Ensure the power adapter is connected to the printer's power port and then to a power outlet. Use the ON/OFF switch located at the rear of the printer to power it on.

Figure 2.2: Rear panel with ON/OFF switch, USB, RS232, LAN, Cash Drawer Port, and Power Port.

2.3 Instalace ovladače

The printer supports various operating systems. Insert the provided Installation CD into your computer and follow the on-screen instructions to install the necessary drivers. Supported operating systems include:

• Windows 9X, 2000, 2003, XP, Vista, 7, 8, 8.1, 10
• Linux
• Android
• iOS (Note: This printer does not have Bluetooth capabilities and is not compatible with Square POS systems.)

2.4 Vkládání papíru

Follow these steps to load the thermal paper roll:

1. Locate the "OPEN" lever on the side of the printer.
2. Press the "OPEN" lever to release the top cover.
3. Lift the top cover to access the paper compartment.
4. Place the thermal paper roll into the compartment, ensuring the paper feeds from the bottom and the leading edge extends out of the printer.
5. Pevně ​​zavřete horní kryt, dokud nezacvakne na místo.
6. Odtrhněte přebytečný papír.

Figure 2.3: Paper Loading sequence (Steps 1-6).

3. Návod k obsluze

3.1 Základní tisk

Once the printer is connected and drivers are installed, you can initiate print jobs from your POS software or application. The printer uses direct thermal printing technology, eliminating the need for ink cartridges. It features an auto-cutter for convenient receipt separation.

3.2 Ovládací panel

The front panel of the printer includes indicator lights and a feed button:

• MOC: Indikuje, že je tiskárna zapnutá.
• CHYBA: Illuminates to indicate a printer error. Refer to the Troubleshooting section for details.
• PAPER OUT: Illuminates when the paper roll is empty or running low.
• Tlačítko FEED: Press this button to manually advance the paper.

Figure 3.1: Front control panel with Power, Error, Paper Out indicators, and Feed button.

4. Údržba

4.1 Obecné čištění

To ensure optimal performance and longevity of your printer, regular cleaning is recommended:

• Vypněte tiskárnu a odpojte ji od zdroje napájení.
• Použijte měkký hadřík, který nepouští vlákna dampened with a mild cleaning solution (e.g., isopropyl alcohol) to wipe the exterior of the printer.
• Gently clean the thermal print head using a specialized thermal print head cleaning pen or a cotton swab lightly dampošetřeno isopropylalkoholem. Před použitím nechte zcela vyschnout.
• Odstraňte z přihrádky na papír veškerý papírový prach nebo nečistoty.

4.2 Výměna role papíru

When the PAPER OUT indicator illuminates, it's time to replace the paper roll. Follow the steps outlined in Section 2.4 Paper Loading to replace the roll.

5. Řešení problémů

This section addresses common issues you might encounter with your symcode POS Thermal Receipt Printer.

Printer not powering on / No power light:

Ensure the power cord is securely connected to both the printer and a working power outlet. Verify the ON/OFF switch on the rear of the printer is in the 'ON' position.

ERROR indicator is on:

This indicates a general error. Check for paper jams, ensure the paper cover is properly closed, and verify the print head is not overheated (allow it to cool if recently used heavily). Power cycle the printer (turn off, wait 10 seconds, turn on).

PAPER OUT indicator is on:

The paper roll is empty or incorrectly loaded. Replace the paper roll as described in Section 2.4.

No print output / Blank receipts:

Ensure the thermal paper is loaded correctly (thermal side facing the print head). Verify the printer drivers are installed correctly and the printer is selected as the default printer in your application. Check cable connections (USB, Serial, LAN).

Printer not compatible with Square POS:

This printer is explicitly noted as NOT COMPATIBLE with Square POS systems. It uses Epson Standard ESC/POS Commands.

Printer not working with QuickBooks Desktop:

Some users have reported issues with QuickBooks Desktop for printing receipts or invoices. Ensure your QuickBooks version supports generic thermal printers and that the printer is correctly configured within QuickBooks settings. Consult QuickBooks support for specific integration requirements.

Špatná kvalita tisku:

Clean the thermal print head as described in Section 4.1. Ensure you are using high-quality thermal paper. Check if the paper roll is old or stored improperly.

6. Specifikace

Below are the technical specifications for the symcode POS Thermal Receipt Printer (Model MJ-8250):

Způsob tisku:

Direct thermal with auto-cutter

Rezoluce:

203 dpi (8 bodů / mm)

Rychlost tisku:

250 mm/s

Šířka tiskového papíru:

79 ± 0.5 mm (3 1/8 inches)

Max Paper Roll Diameter:

83 mm

Šířka tisku:

72 mm

Print Paper Thickness:

0.06 mm - 0.08 mm

Roll Type:

Tepelná role

Reliability (Print Head Life):

100 KM

Rozhraní:

USB, Serial (RS232), LAN (Ethernet), Cash Drawer Port

Příkaz k tisku:

Kompatibilní s příkazem ESC/POS

Napájení:

DC 24V/2.5A

Provozní teplota:

0℃ ~ 50℃ (32°F ~ 122°F)

Provozní vlhkost:

10 % ~ 80 %

Rozměry produktu (D x Š x V):

190 x 145 x 146 mm (7.4" H x 5.7" Š x 5.7" V)

Hmotnost položky:

1.35 kg (2.97 liber)

Úložná kapacita paměti:

64 MB

Figure 6.1: Printer dimensions: 7.4in/18.8cm (Depth), 5.7in/14.5cm (Height), 5.7in/14.6cm (Width).

7. Záruka

The symcode POS Thermal Receipt Printer comes with a limited warranty. For specific terms and conditions of your warranty, please refer to the documentation included with your purchase or contact symcode customer support.

8. Podpora

For further assistance, technical support, or to explore other symcode products, please visit the official symcode brand store:

Visit the symcode Brand Store